Sustainability
Quality, Environmental, Safety, and Sustainability Policy
At BC Cruise Services, we are a trusted partner in agency services, excursions, shore services, pre- and post-cruise programs, and event organization for the cruise industry. Our commitment is to deliver services that not only meet but exceed customer expectations, while driving organizational objectives and ensuring long-term resilience.
Our priority is to integrate Quality, Environmental Care, Safety, and Sustainability into all operations. These principles define how we work and generate value for clients, employees, partners, and the communities where we operate.
Core Commitments
- Quality: To provide consistent, professional, and reliable service, ensuring a seamless experience for passengers, crew, and stakeholders.
- Environment: To reduce our environmental impact through the responsible use of resources, efficient waste management, and pollution prevention, following the standards of the ISO 14001 norm.
- Safety: To promote a strong preventive culture, protecting the health and well-being of clients, employees, and collaborators. We proactively manage risks and integrate safety protocols into all our services, from port operations to tourism activities.
- Sustainability: To continuously improve, driving innovation and practices aligned with the principles of sustainable development. We are proud to have been the first Spanish Cruise Tour Operator to obtain the Travelife Excellence in Sustainability certification (2019).
Continuous Improvement and Compliance
Through our Integrated Management System (IMS), we are committed to:
Optimizing processes, services, and results with a vision of constant improvement.
Strictly complying with current legislation, as well as with international standards such as ISO 9001, ISO 14001, Travelife, and other relevant industry standards.
Strengthening risk management to guarantee the reliability of our operations.
Fostering the active participation of all stakeholders, building transparent relationships and shared value.
Commitment and Responsibility
We ensure that this policy is understood, applied, and disseminated at all levels of the organization. Likewise, we share it with clients, employees, suppliers, port authorities, and local communities, reaffirming our commitment to operating in a safe, sustainable, and responsible manner.
At BC Cruise Services, we believe that quality, safety, environmental protection, and sustainability are not just obligations, but also opportunities to innovate, build trust, and deliver lasting value to those who rely on us.