About us
History and background
With more than 35 years of expertise in the maritime and tourism sectors, BC Cruise Services has been a pioneer in delivering ground services to leading shipping lines across Spain and Portugal. Today, we continue to grow, with an expanding presence in the major ports of both countries. Our reputation for excellence and dedication has earned us recognition both nationally and internationally within the cruise and tourism industry.
Business Areas and Notable Projects
Our group is structured into five specialised business areas, each designed to support the growth and success of the cruise industry in Spain. We offer a full spectrum of services, from ship consignment and port operations to tailored tourism experiences for passengers.
Innovation and Sustainability driving forward-thinking practices to ensure efficiency and environmental responsibility:
- Certifications & Partnerships: Our recognised quality standards
- SUSTOUR Project: As a proud member of this EU-funded initiative, we actively support tour operators and travel agents in adopting more sustainable practices.
Quality, Environment and Continuous Improvement
We have a Quality and Environmental Management System in place to optimise processes and minimise impacts.
As pioneers in sustainable development, we were the first company in Spain to be certified by Travelife.
As part of the Alsa Group, we have adopted the OPERATE methodology (4Ds) and disseminate our Quality, Environmental and Sustainability Policy.
Corporate Social Responsibility
Ethics and responsibility are pillars of our business philosophy. We are proud to collaborate in initiatives such as Cursa de la Dona, Fundació Osona, Caritas and AECC, boosting our social commitment both nationally and internationally.
Mission, Vision and Values
Mission: to facilitate all official, operational and logistical procedures for our cruise line customers, offering a friendly and personalised service. Our philosophy is based on trust, transparency, experience, resilience and commitment in all our operations.
Vision: To offer a wide range of operations backed by 35 years of experience and the trust of leading national and international cruise companies. This is our greatest value proposition to our customers.
Values:
- Customer focus: We prioritise our customers’ needs and preferences, ensuring that their satisfaction is at the heart of everything we do.
- Integrity: We act with honesty and transparency, building trusting relationships with our customers, partners and employees.
- Innovation: We embrace creativity and innovation, constantly seeking new ways to improve our services and enrich the travel experience.
- Sustainability: We are committed to promoting responsible tourism practices that protect the environment and support local communities.
- Teamwork: We believe in the power of collaboration and foster a supportive work environment, where every team member contributes to our collective success.
Our Team
Our people are at the heart of BC Cruise Services. We have experienced professionals based in Spain, Portugal and the UK, whose positive and proactive outlook ensure service excellence.