Privacy Policy
1. Data Controller. The personal data you provide to us will be processed by BALEARES CONSIGNATARIOS TOURS, S.L., with registered address at Carretera Porto Pi, 8, 6ºA, 07015, Palma de Mallorca, Tax Identification Number B-07915101, contact email address info@bccruiseservices.com, who is the Data Controller of the personal data provided through the website https://www.bccruiseservices.com/.
2. Types of Personal Data Processed. The categories of data processed are generally identification data such as name, surname, national identity document (DNI), email address, contact telephone number, login registration data as a registered user, connection data, geolocation, and browsing data (if you interact with us from your mobile device).
The personal data requested is necessary to provide you with the contracted service and attend to you appropriately. If you do not provide the required data, the company will not be able to process your request as the required personal data is mandatory to comply with our legal and/or contractual obligations.
If you interact with us through mobile devices, we will process connection, geolocation, and browsing data under the terms established in this privacy policy.
Similarly, in the case of using our online chat or through social networks, we will record your communication with us.
3. Purposes of the Processing of Personal Data. In general, the collection and processing of personal data have the following purposes:
A) Based on the contractual or pre-contractual relationship:
i. Attend to and manage adequately the queries, comments, incidents, or suggestions submitted.
ii. Manage basic administrative tasks.
iii. Attend to and manage adequately the budget requests that have been sent to us through this medium.
iv. Manage the contracted services satisfactorily.
B) Based on a legal obligation:
i. Comply with all legal obligations that correspond to us, as well as communicate your personal data to the State Security Forces and Corps and other competent bodies, when required.
C) Based on the legitimate interest of the company:
i. Attend to and manage adequately the queries, comments, incidents, or suggestions submitted.
ii. Provide added services, improvements in our services and in the customer experience when using the Website.
iii. Statistical analysis of visits to the Website and the behavior of its Users on it. These data processing operations are carried out in an aggregated (that is, in a way that does not identify you) or, where appropriate, pseudonymized manner.
iv. Manage adequately the navigation through this website.
These data processing operations are carried out in an aggregated (that is, in a way that does not identify you) or, where appropriate, pseudonymized manner.
We consider that we have a legitimate interest since the processing of this data is also beneficial for you as it allows us to attend to you adequately, provide you with a better service that adapts to your needs, expectations, and level of satisfaction as a customer, as well as for the benefit and guarantee of security in operations.4. Legitimation. The legal bases that legitimize the indicated processing are the execution of the contract or compliance with the pre-contractual relationship, compliance with a legal obligation, and the legitimate interest of the company as set out in point 3. The balancing test of interests is also specified in point 3.
5. Recipients of Personal Data. The recipients of the information provided will be the company, as well as the companies that are part of its business organization for internal administrative purposes, in accordance with current data protection legislation.
To fulfill the purposes indicated in this Privacy Policy, it is necessary for us to give access to your personal data to third parties who provide us with support in the services we offer you and which we detail below:-
- Financial entities
- Technological service providers
The recipients of the information provided undertake, in the use of the data provided, to respect its confidentiality and to use it in accordance with the purposes previously authorized.
No international data transfers are carried out. We work with external providers such as technological service providers or providers of services related to marketing and advertising, who are always required to work with servers located in the European Economic Area that guarantee an adequate level of protection in data processing. In the event that we work with external providers who do not offer the same level of protection because they are located outside the European Economic Area, they are required to provide adequate guarantees by signing, in accordance with current data protection regulations, the corresponding Binding Corporate Rules (BCR) as a guarantee of the correct management of your personal data, as well as the signing of Standard Contractual Clauses adopted by the European Commission.6. Rights of Interested Parties. The interested party may exercise the rights of access, rectification, erasure, and portability of their data, of limitation and opposition to its processing, as well as not to be subject to decisions based solely on the automated processing of their data, where applicable, by contacting the company by sending a request to our postal address: BALEARES CONSIGNATARIOS TOURS, S.L., located at Carretera Porto Pi, 8, 6ºA, 07015, Palma de Mallorca.
Likewise, any interested party has the right to obtain confirmation about the processing of their data carried out by the company. Any interested party may, at any subsequent time, under the terms established in the data protection regulations in force at any given time, revoke the consent given without the withdrawal of consent affecting the lawfulness of the processing carried out prior to the withdrawal.
The interested party shall have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
The user will be responsible, in any case, for the veracity of the data provided, with the company reserving the right to exclude from the services any user who has provided false data, without prejudice to other actions that may be applicable under the Law. The user is responsible for communicating any modification of the personal data provided.7. Data Retention Period. We only store users' personal data to the extent that we need it to be able to use it according to the purpose for which it was collected, and according to the legal basis for its processing. We will keep personal data for as long as there is a contractual and/or commercial relationship with the user and as long as the user does not exercise the right to erasure, cancellation, and/or limitation of the processing of personal data. In these cases, we will keep the data duly blocked, without giving it any use, while it may be necessary for the exercise or defense of claims or any type of judicial, legal, or contractual liability may arise from its processing, which must be addressed and for which its recovery is necessary.
The company will comply with the provisions of current regulations regarding the duty to cancel personal information that is no longer necessary for the purpose or purposes for which it was collected, blocking it, in order to be able to attend to possible liabilities arising from the processing of the data, and only during the limitation periods of said liabilities. Once these periods have expired, this information will be definitively deleted using secure methods.8. Information We Collect from Website Visits. We collect and store limited personal information and anonymous global statistics from all users who visit our website, either because the user actively provides it to us or because they are simply browsing our website. The information we collect includes the Internet Protocol (IP) address of the device used by the user, the browser used, their operating system, the date and time of access, the Internet address of the website from which the user accesses, and also information about how you use our website.
We use this information to know the loading time of our website, how it is used, the number of visits, and the type of information that the user consults most. This information helps to identify if the website is working correctly, and if we detect faults or errors in its operation, to solve them and improve the performance of our website, to be able to offer a better service to all users.
In consideration of the foregoing, we collect usage and browsing data for statistical and advertising purposes, to control the use of our page, and to improve knowledge about the User's interests.9. Minors. The processing of data of children under 14 years of age will require the consent of parents or guardians. Children under 14 years of age should not send any personal information without the consent of their parent or guardian. The company is not responsible for any personal information sent by children under 14 years of age without the appropriate authorization.
10. Security Measures. The company has adopted the levels of security for the protection of personal data required by current regulations, depending on the type of information processed, and has implemented other means and additional technical measures within its reach to prevent its alteration, loss, treatment, or unauthorized access to the personal data provided. The company guarantees that it has adopted the appropriate security measures to ensure the security of the information and the confidentiality of the data you send us over the Internet. For this, Secure Socket Layer (SSL) security technology is used, a system that allows the encryption of the information you send us, preventing its reading even if it is improperly intercepted. The company's server is certified, so your browser can confirm the company's identity before any transmission is sent. This certificate guarantees the identity of the destination computer to which your data is being sent. You can recognize that SSL security is operational by the appearance of a padlock icon in the lower border of most browsers. If you click on this icon, the certificate associated with the security connection will appear. Notwithstanding the foregoing, the user must be aware that security measures on the internet are not impregnable.
11. Cookies. Access to this website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers certain information that it can later use. This information allows you to be identified as a specific user and allows your personal preferences to be saved, as well as technical information such as visits or specific pages you visit.
Those users who do not wish to receive cookies or want to be informed before they are stored on their computer can configure their browser for this purpose. For more information, consult our Cookies Policy.